Steps that we are taking to keep our staff and tenants/clients safe:

Viewings

• We encourage renters to do their initial property searches by contacting us via telephone or email first to ensure the property is suitable before an actual physical viewing.
• Renters who are viewing a property should wear a suitable face covering as described in government guidance unless they are exempt from this requirement. This will be confirmed with the agent before arrival. Anyone with concerns should contact the agent in advance of their visit to discuss appropriate measures.
• When a property is being viewed, we will open all the internal doors prior to the viewing where possible and request you bring hand sanitzers whenever possible.. Avoid touching surfaces where possible.
• We would recommend current tenants vacate the property whilst viewings are taking place in order to minimise unnecessary contact. Where this is not possible we recommend safe distancing and may have to show the property one person at a time to avoid over crowding the property.

Visiting the Office

• We will ask whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewing, or visits to offices.
• We will operate using an appointment system for visits to our offices and visitors to wear face coverings.

Moving In

• We promote flexibility when arranging move in dates, for example advising tenants to ensure contracts have explicit terms to manage the timing risks presented by coronavirus.
• We will ensure that any keys are appropriately cleaned before handover.